FAQs – Lexpro Exchange | Frequently Asked Questions

Frequently Asked Questions

What is Lexpro Exchange and what services do you offer?

Lexpro Exchange is a money transfer (remittance) service that helps individuals and businesses send money overseas from Australia. We specialize in international bank transfers with an emphasis on compliance, transparency, and customer service. In short, we offer a secure way to transfer funds abroad with competitive rates and low fees.

How do I send money using Lexpro Exchange?

It’s easy! First, sign up for a Lexpro Exchange account online and verify your identity. Then, provide the details of your transfer (recipient, amount, destination) and fund your transfer via bank transfer or another supported payment method. We’ll process the transaction and deliver the money to your recipient. You can do all of this through our website portal, and our system will guide you step by step.

How long does an international transfer take with Lexpro Exchange?

Transfer times can vary depending on the destination country and banking systems involved. However, most of our transfers are completed within 1-2 business days. Major currency corridors often see same-day or next-day delivery. We’ll always keep you updated on the status, and you can track the progress of your transfer online.

What are the fees and exchange rates for a transfer?

We offer very competitive exchange rates and a low, transparent fee structure. When you enter your transfer details, you’ll be shown the exact exchange rate and the fee that will apply – before you confirm the transaction. We do not have any hidden charges, and the rate you lock in is what we deliver (provided your payment reaches us in a timely manner). Because we monitor market rates in real time, you can trust that our rates are always up-to-date and fair.

Is Lexpro Exchange a secure and legal service?

Absolutely. Lexpro Exchange is fully licensed and registered with AUSTRAC, the Australian government body overseeing remittance and financial services. We have a strict AML/CTF compliance program to meet all legal requirements. Your data is protected with encryption and used only for legitimate purposes. We also use trusted banking channels to move money, ensuring that every transfer is traceable and secure.

What identification do I need to provide to use Lexpro Exchange?

To comply with KYC regulations, you’ll need to provide a valid form of ID (such as a passport or driver’s license) when you sign up. Our online system will prompt you to upload copies of your identification, and we may ask for additional documents like proof of address depending on the amount you plan to send. This verification is usually quick (often done within minutes using our electronic ID Fox system). It’s a one-time process, and once you’re verified you can send money whenever you need.

Do you handle cryptocurrency or only traditional currency transfers?

We focus only on traditional fiat currency transfers (e.g., AUD to USD, AUD to INR, etc.). Lexpro Exchange does not deal in cryptocurrency. By concentrating on standard remittances through established financial channels, we ensure full regulatory compliance and reliability for our customers.

What if I have an issue with my transfer?

If you encounter any problems or have concerns, you can contact our support team via phone or email, and we will assist immediately. We aim to resolve any transfer issues as quickly as possible. In the unlikely event of a delay or complication, we will keep you informed and work diligently to fix it. Customer satisfaction is our priority, and we won’t rest until your issue is resolved.